fbpx

Delivery & Exchanges

  • Home
  • Delivery & Exchanges

Delivery & Exchanges

At DOT Made, we recognize the crucial role that delivery plays in our business. To ensure that our customers receive their packages on time, we collaborate with leading national delivery providers. Our team expedites the delivery process by preparing purchased items for dispatch within hours. This reduces wait times and shortens delivery times for all DOT Made customers.

Fast delivery

Same day delivery to local orders 1-3 Days to cities and surrounding neighborhoods 4-7 Days to outlying areas (Villages, mines etc)

Exchanges & returns

Whether you want to exchange or return a package, we offer one free exchange or return per order at no cost to you. Cash refunds are processed within 1-2 days.

Exchanges & returns

Terms and Conditions

Exchanges

  1. As a customer, you have up to  7 days to initiate an exchange for your order.
  2. The first exchange is free. After that, any additional exchanges will be billed R100.
  3. Exchanges are for situations such as:
  • Incorrect size, color or other specifications.
  • Item damaged before delivery.
  • If a customer wants something different.

Returns

  1. As a customer, you have up to  7 days to initiate a return and to request a refund.
  2. The item is first collected and returned to the facilities first before a refund is processed.
  3. Returns are accepted so long as the integrity of the package that was delivered is still intact.
  4. Returns are for situations such as:
  • Incorrect size, color or other specifications.
  • If the customer is not happy about the quality of the product.
  • Item damaged before delivery.
  • If the package failed to be delivered, a refund can be initiated.

Shop Now